## **🧭 Overview**

If your Google Search Console (GSC) or Google Analytics (GA) accounts are not appearing in the Search Atlas connection wizard, the most common cause is an expired or incomplete authentication session. This article explains what typically causes this problem and what to have ready when contacting our team for assistance.

## **⚠️ Why Accounts May Not Appear in the Connection Wizard**

When GSC or GA accounts are missing from the connection wizard, it is almost always caused by one of the following:

- Your Google authentication session has expired or was revoked.
- The Google account connected to Search Atlas does not have access to the properties you are trying to add.
- A previous connection attempt was interrupted, leaving the integration in an incomplete state.
- You have recently added new properties to your Google account but Search Atlas has not refreshed the token to reflect those changes.

The primary fix for all of these scenarios is reauthentication — disconnecting the existing Google account link and reconnecting it fresh.

## **🔄 Before Reaching Out: Things to Check First**

Before contacting support, please verify the following, as these checks will help our team resolve your issue faster:

- Confirm that the Google account you are using to connect is listed as an **Owner** or **Full User** on the GSC and GA properties you want to add. Restricted users may not be visible in third-party integrations.
- Make sure you are signing in with the correct Google account — the one that actually has access to the missing properties.
- Try disconnecting and reconnecting your Google account from within Site Metrics → Site Explorer → Open Google Search Console (Manage Sites / Connect GSC Account, page: 'Your connected GSC Accounts'), granting all requested permissions during the OAuth flow. If you skip any permission, some properties may still not appear.
- If you have recently added new properties to Google Search Console or Analytics, allow a short period for Google to propagate the changes before reconnecting.

## **📂 Consolidating Duplicate Projects**

If you ended up with duplicate projects because you attempted multiple connection setups, our support team can help you consolidate your data into a single core project. To make this process as smooth as possible, have the following ready when you reach out:

- The exact name or URL of the project you want to keep as your primary project.
- The names of any duplicate projects you would like to merge or remove.
- A note on which project currently has your GSC and/or GA data connected.

## **🛠️ What to Have Ready When Escalating**

If the issue persists after the checks above, our support team will need the following information to investigate:

- Your Search Atlas project name and the domain you are trying to connect.
- The Google account type you are using for authentication.
- A description of what you see in the connection wizard and at what step the issue occurs.
- Any error messages displayed during the OAuth flow.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.