## **🧭 Overview**

Website Studio uses **two separate resource systems** that work independently of each other. Confusing them is the most common reason customers see a **'credit balance too low'** error even when their Hyperdrive Credit balance appears healthy. This article explains both systems, what each action costs, and how to resolve quota or credit errors.

## **💡 Two Resource Systems Explained**

Before troubleshooting any error, it helps to understand the difference between these two systems:

- **Hyperdrive Credits** — A paid, consumable balance used for specific high-powered AI actions inside Website Studio (for example, Cloud Stack creation). Credits do not reset monthly; they are spent permanently when consumed and must be topped up when depleted.
- **LPS Project Quota** — A monthly allowance tied to your subscription plan that governs how many Local Presence Stack (LPS) projects you can have active. This quota resets on your billing cycle date each month and is *not* the same as your Hyperdrive Credit balance.

These two systems are completely independent. Having 2,423 Hyperdrive Credits does **not** guarantee your LPS project quota is available, and a full LPS quota does not mean you have Hyperdrive Credits to spend.

## **💳 What Each Action Costs**

Use the table below to understand exactly which resource each Website Studio action consumes:

- **Cloud Stack creation** — Costs **15 Hyperdrive Credits** per stack. This is deducted from your Hyperdrive Credit balance immediately on creation.
- **Content Genius edits** — Content Genius editing within Website Studio does **not** cost Hyperdrive Credits per edit. Edits are covered by your plan's standard Content Genius allowance. You can make edits freely without worrying about per-edit credit charges.
- **Activating a new LPS project** — Counts against your **LPS project quota**, not your Hyperdrive Credits. Once your monthly quota is reached, no new projects can be activated until the quota resets.

## **🔴 Understanding the 'Credit Balance Too Low' Error**

This error can appear for two distinct reasons, and identifying the correct one is essential for fixing it quickly.

**Reason 1 — Insufficient Hyperdrive Credits:** You are attempting an action (such as creating a Cloud Stack) that requires Hyperdrive Credits, and your balance is too low to cover the cost. Even a balance of 2,423 credits will trigger this error if the specific action requires more credits than you currently hold, or if a system sync delay is temporarily misreporting your balance.

**Reason 2 — LPS Project Quota Reached:** Your subscription plan's monthly LPS project quota is fully consumed. The platform may surface a credit-related error message in this scenario, but the true cause is your quota limit — not your Hyperdrive Credit balance. No amount of Hyperdrive Credits will unlock additional LPS projects once the monthly quota is exhausted.

## **🛠️ Troubleshooting Steps**

Follow these steps in order to identify and resolve the error:

1. **Check your Hyperdrive Credit balance.** Navigate to your account billing or credits dashboard and confirm your current Hyperdrive Credit total. If your balance is at or near zero, you need to purchase additional credits before proceeding.
2. **Check your LPS project quota.** Review how many LPS projects your plan allows per month and how many you have already activated in the current billing cycle. If you are at your plan limit, creating additional projects will be blocked until the quota resets.
3. **Identify which action triggered the error.** If you were creating a Cloud Stack, the issue is almost certainly Hyperdrive Credits. If you were activating a new LPS project, the issue is almost certainly your monthly quota.
4. **Refresh the platform and retry.** Occasional sync delays can cause the balance display to lag behind your actual credit total. Log out, log back in, and attempt the action again before escalating.
5. **Upgrade your plan if quota is the blocker.** If you regularly hit your LPS project quota before the monthly reset, upgrading to a higher-tier plan increases the number of projects available to you each month.
6. **Purchase additional Hyperdrive Credits if credits are the blocker.** If your Hyperdrive Credit balance is genuinely low, top up your balance through the billing section of your account settings.

## **📅 Monthly Resets and Credit Behavior**

- **LPS project quota** resets on your billing cycle date each month. The exact reset date matches the anniversary of your subscription start date and is visible in your account billing details.
- **Hyperdrive Credits do not reset monthly.** They are a non-recurring, consumable balance. Credits you purchase remain in your account until spent. They are never automatically replenished at the start of a new billing period.
- **Content Genius allowances** follow your plan's standard monthly reset schedule, separate from both Hyperdrive Credits and LPS quotas.

## **🚀 Accessing Website Studio**

You can reach Website Studio at any time by selecting **Website Studio** from the left sidebar, or by navigating directly to **/website-studio** in the platform URL.

## **🙋 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.