## **💬 Reaching Our Support Team**

Search Atlas provides real-time support through our live chat widget, available inside the platform. Whether you have a quick question or need immediate help, our team is ready to assist you.

## **🎯 When to Contact Support**

Reach out to our support team if you:

- Need help setting up or configuring a feature
- Encounter an error or technical issue
- Have questions about your account or billing
- Want to discuss your SEO strategy
- Experience a problem during a chat session and need to reconnect

## **💬 How to Start a Chat**

1. Log into your Search Atlas account
2. Look for the chat widget in the bottom-right corner of the platform
3. Click or tap the widget to open the chat window
4. Type **human teammate** to be connected with a member of our team
5. Describe your issue clearly and include any relevant details (account name, affected feature, error message, etc.)

## **⏱️ What to Expect**

Our support team typically responds during business hours. If you're disconnected or your chat ends unexpectedly, simply restart a new conversation by opening the widget again and typing **human teammate**. This ensures you connect with a teammate who can help resolve your issue.

## **✏️ Tips for Faster Resolution**

- **Be specific:** Describe exactly what you were doing when the issue occurred
- **Include details:** Mention any error messages, account information, or steps you've already tried
- **Stay connected:** Keep your chat window open during troubleshooting—disconnecting may interrupt your support session
- **Have patience:** Our team works to resolve issues as quickly as possible

## **🔄 If You Were Disconnected Before Describing Your Issue**

If your connection dropped or your chat window closed before you had a chance to explain what you needed help with, here is exactly what to do when you reconnect:

1. Open the chat widget in the bottom-right corner of the platform.
2. Type **human teammate** to reach a support agent immediately.
3. As your very first message, let the teammate know you were previously disconnected — for example: **"Hi, I was just disconnected before I could describe my issue."**
4. Then briefly describe the issue you originally intended to raise — include your account name, the feature involved, any error message you saw, and what you were trying to do when the problem occurred.

Providing this context upfront — especially when you were cut off before disclosing your issue — ensures your new support teammate can pick up quickly and avoid asking you to repeat steps or wait through re-routing.

## **📝 Next Steps**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.