## **🗺️ Overview**

If you want to move to a lower-cost base plan or remove active add-ons such as Otto Sites or AI Quota, you can manage this from your Search Atlas billing settings. This article explains what to expect when making these changes and how to get them applied to your account.

## **⚠️ Before You Start**

- Plan changes and add-on removals typically take effect at the **start of your next billing cycle**. You will retain access to your current plan features until that date.
- Removing the Otto Sites add-on will deactivate any Otto-managed sites connected to that add-on. Make sure you have saved or exported any data you need before requesting the removal.
- Removing the AI Quota add-on will reduce your available AI credits to the amount included in your base plan.
- Downgrades are generally not prorated — you will not receive a partial refund for the current billing period.

## **🪜 How to Downgrade Your Plan or Remove an Add-On**

1. Log in to your **Search Atlas** account.
2. Click your **avatar** in the top-right corner to open the Account Menu, then select **Billing**.
3. Look for the option to manage your current plan or active add-ons. The exact labels may vary depending on your account type.
4. If you are able to locate the plan or add-on you want to change, follow the on-screen prompts to downgrade or cancel it.
5. If you do not see a self-serve option to remove a specific add-on or switch to a lower plan, contact our support team directly — a teammate can process the change on your behalf and confirm when it will take effect.

## **📋 What to Have Ready If You Need Support**

- Your **account email address** or workspace name
- The **name of the add-on(s)** you want to remove (e.g., Otto Sites, AI Quota)
- The **target plan** you want to switch to, if applicable
- Any **relevant billing dates** or charges you want clarified

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.