## **Overview**

GBP Galactic supports adding services that are unique to your business, even when no predefined Service Type ID matches your offering. If you cannot find a matching Service Type ID for a service you want to list, you may be able to create a custom service by leaving the Service Type ID field blank rather than selecting a predefined option.

## **When to Use This Approach**

Consider this workflow when:

- Your service does not match any available Service Type ID option
- Your business offers a specialized or niche service not covered by predefined categories
- You need to list a service under a name specific to your brand

## **How to Add a Custom Service Without a Service Type ID**

The core principle confirmed for this workflow is: **do not select or enter a Service Type ID** when adding your custom service. Leave that field empty. Enter your custom service name and any other relevant details in the remaining fields, then save your entry. The system should accept the submission without requiring a Service Type ID value.

Because the exact field names, button labels, and navigation paths within GBP Galactic may vary depending on your account configuration or recent platform updates, we recommend exploring Avatar (top-right) → Billing → Services to locate the relevant form. If you are unsure where to find it or the form does not behave as described, our support team can walk you through the exact steps for your account.

## **If You Run Into Issues**

If the system does not allow you to save a service without a Service Type ID, or if you are not sure whether your custom service was successfully created, please reach out so a teammate can review your specific setup and confirm the correct steps.

When contacting support, please have the following ready:

- The name of the business profile and location you are working with
- The custom service name you are trying to add
- Any error message you see, including the exact wording

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.