## **Overview**

When configuring the Search Atlas WordPress plugin, you may see a message related to impersonation. This article explains what that message means and what steps to take next.

## **What Does This Message Mean?**

An impersonation message in the Search Atlas WordPress plugin indicates that the session currently connected to your plugin may be associated with an account other than your own. This can happen during or after a support or onboarding interaction where account access was involved.

If you are seeing this message, it is important to pause any configuration work until the situation is clarified, to ensure that any changes you make are applied to the correct account.

## **What You Should Do**

Because the exact cause of the impersonation message can vary depending on your account setup and recent activity, the best course of action is to contact the Search Atlas support team directly. A support agent will be able to review your account, explain why the message is appearing, and guide you through the correct next steps for your specific situation.

When you reach out, please have the following information ready:

- Your Search Atlas account email address
- The name of the WordPress site where you are seeing the message
- A description of what you were doing in the plugin when the message appeared
- Any screenshot of the message if possible

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.