## **🔍 Overview**

As a paid Search Atlas subscriber, you are entitled to a free onboarding consultation call with our team. If the primary booking link is not responding or returns an error, our support team can verify your subscriber status and provide you with the correct, up-to-date booking link or fallback resource for your account.

## **🛠️ What to Do When the Booking Link Is Not Working**

Because booking links and available consultation slots can change, we recommend contacting our support team directly rather than attempting to use a link that may be outdated or unavailable. When you reach out, please have the following ready so we can assist you as quickly as possible:

- The email address associated with your Search Atlas account
- The name of your subscription plan
- A brief description of the error or issue you encountered with the booking link (e.g., error message text, what happened when you clicked the link)
- The date and time you attempted to book

## **⏳ What to Expect**

Once our team confirms your subscriber status, they will provide you with a working booking link or schedule your consultation directly. If all current slots are full, our team will let you know when new availability opens up.

While you wait for your consultation, our support team can also point you toward onboarding resources — such as video guides — to help you get started with your account setup right away.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.