## **🧭 Overview**

If your OTTO pixel appears in your page source and your holistic scores are updating, but the OTTO dashboard still shows a **not\_installed** status, you may be experiencing a conflict between a manually inserted script and the Search Atlas WordPress plugin. This article explains what is known about this issue and what to have ready if you need to escalate.

## **🔍 Why This Happens**

OTTO uses more than one method to verify a successful pixel installation. A pixel that is manually pasted into your theme or a custom code field may fire correctly for some purposes, but it can still result in a **not\_installed** status if the Search Atlas WordPress plugin cannot recognise the installation as valid.

This type of conflict — where the pixel is technically present on the page but the status does not update — is a known issue for WordPress users who have mixed manual and plugin-based installation methods.

## **✅ What to Do**

The confirmed resolution for this issue involves removing any manually inserted OTTO pixel script and allowing the Search Atlas WordPress plugin to manage pixel installation exclusively. Having both a manual script and the plugin active at the same time is the primary cause of the **not\_installed** conflict.

To get this resolved, please have the following ready when you contact our team:

- Your site URL
- Confirmation of whether you have a manually inserted OTTO pixel script (e.g. pasted into your theme header or a custom HTML field)
- Confirmation of whether the Search Atlas WordPress plugin is currently installed and active on your site
- A screenshot of the **not\_installed** status in your OTTO dashboard
- Any error messages or unusual behaviour you have observed

A support teammate will review your specific setup and guide you through the correct steps to resolve the conflict.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.