## **🧭 Overview**

When connecting a Google Ads account to OTTO Ads, you authorize a Google email address — not a specific ad account directly. If the account you just authorized does not appear in the selection dropdown, it is almost always related to the relationship between the authorized email and the Google Ads accounts. Follow this guide to understand what to check and how to escalate if needed.

## **⚙️ How the Connection Works**

OTTO Ads connects to Google Ads through Google OAuth. Here is what happens during the process:

1. You authorize a Google email address (for example, **sales@bambooisbetter.com**) inside OTTO Ads.
2. Search Atlas retrieves all Google Ads accounts that email address has access to.
3. Those accounts are then listed in the selection dropdown so you can choose which one to link.

If no accounts appear — or the wrong accounts appear — the issue is with the relationship between the authorized email and the Google Ads accounts, not with the authorization itself.

## **🔍 Why Your Account May Not Be Appearing**

The most common reason a Google Ads account does not show up after authorization is that the Google email you authorized does not have access to that ad account in Google Ads. Authorizing an email inside OTTO Ads does not automatically grant it access to any ad account — that access must already exist on the Google Ads side before it will appear in the dropdown.

Other things to verify include:

- **You authorized the correct email.** If the ad account is managed under a different Google login, you must authorize that specific email in OTTO Ads instead.
- **The email has sufficient access in Google Ads.** Confirm that the authorized email has been granted access to the ad account directly within Google Ads.
- **Manager (MCC) accounts.** If the ad account sits under a Google Ads Manager account, confirm that the authorized email has the appropriate access at either the Manager account level or the individual ad account level.

## **✅ What to Do**

1. **Verify that the email you authorized in OTTO Ads actually has access to the Google Ads account** by logging in to Google Ads with that email and confirming you can see the account.
2. **If access is missing, have the account owner add the email as a user** with the appropriate access level directly inside Google Ads, then wait a few minutes for permissions to propagate before re-authorizing in OTTO Ads.
3. **Re-authorize the email in OTTO Ads** after confirming access has been granted, and check whether the account now appears in the dropdown.
4. **If you need to connect multiple Google Ads accounts**, repeat the authorization process for each email address that has access to the respective accounts.

If you have confirmed the email has access in Google Ads but the account still does not appear in the dropdown, escalate to our support team with the authorized email address, the Google Ads account ID, and a description of what you see in the dropdown.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.