## **About This Issue**

Some users have reported logo corruption or unexpected visual changes on their Shopify store after installing the Search Atlas tracking pixel. Our team is aware of this reported issue and is investigating the root cause.

Because the exact cause can vary depending on your theme, pixel placement, and site configuration, our support team will need to review your specific setup directly in order to identify what is happening and guide you to the right fix.

## **What to Have Ready Before Contacting Support**

To help our team investigate as quickly as possible, please gather the following before reaching out:

- The **name of your Shopify theme** (e.g., Dawn, Debut, a custom theme)
- The **URL of the page** where the logo corruption is visible
- A **screenshot or screen recording** showing the visual issue
- The **date and time** you first noticed the problem
- Confirmation of **where the pixel snippet is currently placed** in your theme code (e.g., theme.liquid, a specific section file)
- Any recent changes made to your theme around the time the issue started

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.