## **🧭 Overview**

After installing the Search Atlas pixel on your website, you may notice that its status appears as **Disconnected** inside the platform. This is expected behaviour during the initial site audit crawling phase and does not mean something has gone wrong. This article explains why this happens and what you should do.

## **🤔 Why Does the Pixel Show as Disconnected?**

When you first install the pixel, Search Atlas needs to crawl your website before it can verify that the pixel is live and firing correctly. During this crawling process, the platform has not yet confirmed the pixel's presence on your pages, so the status is temporarily displayed as **Disconnected**.

This is a normal part of the setup sequence. The disconnected status does not mean the pixel was installed incorrectly — it simply means verification is still in progress.

## **⏱️ How Long Does Verification Take?**

Pixel verification is completed once the initial site audit crawl finishes. The timeline depends on the size of your website. You do not need to reinstall the pixel or take any action during this window. The status will update automatically once the crawl is complete.

## **✅ How to Confirm Your Pixel Is Installed Correctly**

Before waiting for the crawl to finish, it is worth doing a quick check to make sure the pixel code is in place. Follow these steps:

1. Log in to Search Atlas and navigate to the Site Audit section of the platform.
2. Locate your pixel installation code inside the platform and copy it.
3. Open your website and inspect the page source (right-click the page and select **View Page Source**).
4. Use your browser's search function (**Ctrl+F** or **Cmd+F**) to search for the pixel ID or a unique portion of the pixel script.
5. Confirm the pixel code appears in the **`<head>`** section of your page.

If you find the pixel code in your page source, the installation is correct and you can simply wait for the crawl to complete.

## **🔄 What to Do If the Pixel Remains Disconnected**

If the pixel status still shows as **Disconnected** after the initial crawl has had time to complete, contact our support team for assistance. When reaching out, please have the following ready:

- Your project or property name as it appears in Search Atlas
- The date and time you installed the pixel
- Confirmation of whether the pixel code appears in your page source

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.