## **🔍 Overview**

Otto Audit AI can generate alt text suggestions for images found during a site audit. If the suggestions fail to populate, one of several root causes may be responsible. This article covers common things to check and how to escalate effectively if the issue persists.

## **⚠️ Common Things to Check**

- **Image accessibility:** Otto fetches images directly from their URLs. If an image is behind authentication, on a password-protected or staging environment, or blocked by `robots.txt`, Otto may not be able to read it.
- **Broken image URLs:** If an image link returns an error or does not load at all, Otto has nothing to analyse.
- **Audit crawl timing:** Alt text suggestions are tied to the most recent crawl. If images were added to the site after the last crawl completed, they will not appear in the audit results until a new crawl is run.
- **Temporary processing delay:** Occasionally there may be a short delay before suggestions appear after an audit completes.

## **🛠️ Step-by-Step Troubleshooting**

1. **Verify the image is publicly accessible.** Open the exact image URL in an incognito or private browser window while logged out of your site. If the image does not load, check whether an authentication barrier or crawler restriction is preventing access, then re-run the audit after resolving it.
2. **Confirm the image URL is valid.** Paste the image URL into a browser and confirm the image loads without errors. If it does not, fix the broken link on your site and re-run the audit.
3. **Re-run the Otto Audit.** Navigate to OTTO SEO → Site Audit → Overview (Website Overview), locate your project, and click the Recrawl Site button. Once the crawl finishes, return to the Images section and check whether alt text suggestions have populated.
4. **Wait briefly and refresh.** If the audit has just completed, wait a few minutes and then refresh the page to allow processing to finish.
5. **Escalate if the issue persists.** If alt text suggestions still do not appear after completing the steps above, gather the following before contacting support: your project name, the specific image URLs affected, the date and time you ran the audit, and any error messages displayed in the platform.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.