## **Overview**

If you are a VIP member and cannot access summit replays, generic navigation steps will not help — replay access requires a **direct link and a unique password**. This article gives you everything you need to get in.

## **How to Access Summit Replays**

Follow these steps to access your VIP summit replays:

1. Locate the **direct replay link** and **VIP access password** that were sent to your registered email address.
2. Check your spam or promotions folder if you cannot find the credentials email.
3. If the credentials are missing entirely, contact our team (see below) so we can resend them.

## **Why Generic Navigation Does Not Work**

Summit replays are **not accessible through the standard platform menu**. Only your personal direct link and password will grant entry. Following in-app navigation prompts will not resolve this.

## **Confirming Your VIP Status**

Before troubleshooting further, confirm that your account is correctly recognised as VIP:

- Log in to Search Atlas and check your account profile or plan details to verify that your membership reflects the VIP tier you purchased.
- If your membership status appears incorrect, our team can verify your purchase and update your account.

## **Common Access Issues and Fixes**

- **Password not working:** Passwords are case-sensitive. Copy and paste directly from the email rather than typing manually.
- **Link not working:** Contact our team so we can assist you with access.
- **Page not loading:** Try a different browser or disable browser extensions that may interfere with protected content pages.
- **Purchased VIP but never received credentials:** This can happen if the purchase email address differs from your Search Atlas login. Let our team know both addresses so we can match your account.
- **Credentials appear outdated:** Always use the most recent credentials email you received, and contact our team if you are unsure which is current.

## **Requesting New or Missing Credentials**

If you have confirmed your VIP status and still cannot locate a working link or password, do not attempt to navigate through the platform menus. Instead, reach out directly so a teammate can send you the correct credentials without delay. Please have your registered email address and any purchase confirmation details ready when you contact us.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.