## **📚 Overview**

The **AI Search and SEO Mastery** course lives inside the **SCHOLAR** module. Modules across this course use a mix of content formats — some include embedded video lessons, while others are structured as text-based reading material. If videos are not playing in certain modules, the cause may be the module's content format, a browser issue, or a platform loading error. This article explains what to expect and how to resolve selective playback problems.

## **🗺️ How to Access the SCHOLAR Module**

1. Log in to your Search Atlas account.
2. In the left sidebar, go to **Content → Scholar** to open the **SCHOLAR** module.
3. Select the **AI Search and SEO Mastery** course from the course library.
4. Use the course outline to navigate between modules.

## **🎬 Content Format by Module**

Not every module in the AI Search and SEO Mastery course contains a video. Some modules are intentionally designed as text-based reading lessons with no embedded video player, while others include an embedded video lesson. If a module does not display a video player at all, that may be expected behaviour for text-only modules — a missing video player is not necessarily a playback error, as the lesson content may be delivered entirely through written material.

If you are unsure whether a specific module should contain a video, please reach out to our support team (see below) with the module name or number so we can confirm its intended format.

## **🔧 Troubleshooting Selective Video Playback Failures**

If you see a video player in a module but it will not load or play, follow these steps before escalating:

1. **Confirm the module contains a video.** Check the module outline or lesson header. Text-only modules will not have a player. If no player appears, the module may be intentionally text-based.
2. **Hard-refresh the page.** Press **Ctrl + Shift + R** (Windows) or **Cmd + Shift + R** (Mac) to clear the cached version of the page and reload fresh assets.
3. **Try a different browser.** Open the course in a second browser such as Chrome, Firefox, or Edge to rule out a browser-specific rendering issue.
4. **Disable browser extensions.** Ad blockers, privacy extensions, and script blockers can prevent embedded video players from loading. Temporarily disable all extensions and reload the module.
5. **Check your internet connection.** Video content requires a stable connection. Run a quick speed test and reconnect if your signal is weak or intermittent.
6. **Clear cookies and site data.** In your browser settings, clear cookies and cached data for the Search Atlas platform, then reload the module.

## **📩 When to Contact Support**

If none of the troubleshooting steps above resolve the issue, or if you need confirmation on whether a specific module is supposed to contain a video, please escalate to our team. When you do, have the following ready:

- The exact name or number of the module where the issue occurs
- A description of what you see (e.g. no player visible, player visible but not loading, error message shown)
- The browser and device you are using
- Any error messages displayed on screen

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.