## **Overview**

When OTTO deploys an SEO automation, it can sometimes modify links on your site in ways you did not intend — for example, redirecting a CTA button to the wrong page. If you are experiencing unexpected link redirects that appear to be caused by an OTTO deployment, this article explains how to approach the issue and what information to have ready.

## **What Is Happening**

OTTO automates a range of on-site SEO changes, and some of those changes can affect how links behave. If a CTA button or internal link started redirecting to an unintended destination after OTTO was activated or after a new deployment was applied, it is likely that a specific OTTO deployment is responsible for the change.

## **What You Should Do**

1. Log in to Search Atlas and open the OTTO dashboard from the left sidebar.
2. Review your active OTTO deployments to identify which one may be affecting the link in question. Look for any deployments related to link modifications or redirects on the affected page.
3. If you are able to identify the specific deployment causing the issue, disable it from within the OTTO dashboard to stop the change from being applied going forward.
4. If you are unsure which deployment is responsible, or if disabling a deployment does not resolve the redirect, escalate to the support team for backend investigation.

## **What to Have Ready When Contacting Support**

Because identifying and disabling the correct OTTO deployment may require backend access, our support team may need to assist you directly. To speed up the process, please have the following ready before reaching out:

- The **project name** or site URL where the wrong redirect is occurring
- The **specific page URL** that contains the affected link or CTA button
- The **expected destination** the link should point to, and the **actual destination** it is currently redirecting to
- The approximate **date and time** the issue started, if known
- Any OTTO deployment names or IDs you have already identified as potentially related

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.