## **🔍 Overview**

If you purchased a VIP course membership or premium learning package — such as the **Top of Google Challenge VIP** — and can no longer access it, this is typically caused by one of the following:

- Your purchase email does not match your Search Atlas login email
- Your course access was not linked to your account at the time of purchase
- Your account was recreated or changed after the original purchase date
- A billing or order confirmation issue prevented automatic provisioning

In all of these cases, access cannot be restored through the self-service dashboard. A member of our team must verify your purchase and manually link your course credentials to your account.

## **📋 What You Will Need Before Contacting Support**

To speed up the recovery process, gather the following information before reaching out:

- **Proof of purchase:** A payment confirmation email, receipt, or order number from your original transaction
- **Purchase date:** The approximate month and year you completed the purchase (for example, May 2025)
- **Purchase email address:** The email address used at checkout, even if it differs from your current login
- **Current account email:** The email address you use to log in to Search Atlas today
- **Course or package name:** For example, **Top of Google Challenge VIP** or the name of any all-access learning bundle

## **🛠️ How Our Team Restores Your Access**

Once you contact support, here is what happens behind the scenes:

1. Our team locates your original purchase record using your order details or payment confirmation.
2. We verify that the purchase is valid and matches a recognised VIP or premium package.
3. We link your course credentials to your active Search Atlas account.
4. We confirm that your membership tier and course content are fully accessible under your login.

This process is handled entirely by our team — you do not need to repurchase, create a new account, or navigate any settings pages yourself.

## **👤 Confirming Your Account Email Before You Reach Out**

If you are unsure which email address is currently associated with your Search Atlas account, check your original sign-up confirmation email or any previous correspondence from Search Atlas. If this email does not match the one used to purchase your VIP membership, make a note of both — our team will need them to link your purchase correctly.

## **📦 Covered Memberships and Packages**

This recovery process applies to all premium course purchases made through Search Atlas, including:

- **Top of Google Challenge VIP**
- All-access learning bundles and premium course packages purchased through Search Atlas

If you are unsure whether your purchase qualifies, our team can look it up on your behalf.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.