## **🗺️ Overview**

If you have set a heatmap pin for a Service Area Business (SAB) and noticed it has moved from where you originally placed it, this article explains what is known about this behavior and what steps you can take to address it.

## **🏢 What Is a Service Area Business (SAB)?**

A Service Area Business is a business that serves customers at their locations rather than at a fixed storefront — for example, a plumber, cleaning service, or mobile dog groomer. In Google Business Profile, SABs do not have a publicly visible address. Instead, Google defines a **service area boundary** based on the regions the business has set in their profile.

## **📌 Why Does the Pin Move?**

Pin movement on SAB heatmaps is a known behavior. The platform may reposition a heatmap pin when it is placed in a location that does not align with the business's Google-defined service area. Because the source of this behavior involves how the platform interprets Google's service area data, the exact rules governing when and how repositioning occurs are not fully documented in publicly available resources.

## **✅ What to Do When You Experience Pin Movement**

Because the specifics of this behavior are not fully documented, the most reliable next step is to contact our support team with the details of your situation. When escalating, please have the following ready so our team can investigate efficiently:

- **Your project name** and the specific heatmap affected
- **The location where you originally placed the pin** and where it moved to
- **Whether a scan had been run** before or after the pin moved
- **Your Google Business Profile service area settings** — specifically the regions or boundaries you have configured in GBP
- **Any screenshots** showing the pin's original and current position

This information will allow our team to identify whether the repositioning is expected platform behavior or an issue that requires a fix on your account.

## **🔒 Pin Locking After a Scan**

There is some indication that pin position behavior may change in relation to scan activity. However, the precise conditions under which any locking or stabilization occurs are not confirmed in available documentation. If you believe your pin is not behaving as expected after a scan, please reach out with the details listed above so our team can review your specific case.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.