## **What Is Cross-Business Citation Contamination?**

Cross-business citation contamination occurs when citations belonging to a completely unrelated business appear inside your Search Atlas account dashboard. For example, if you manage one insurance agency but citations for a completely different, unaffiliated insurance agency are showing up in your dashboard, this is **not** a normal citation management situation — it is a potential account data mapping error that requires immediate investigation.

This is different from seeing a competitor's citation listed as an external reference or a duplicate listing issue. In contamination cases, another business's citation records are surfacing directly inside your account as if they belong to your business.

## **How to Identify a Data Mapping Error vs. a Normal Citation Issue**

Use the checklist below to determine whether you are experiencing contamination or a standard citation discrepancy:

- **Business name mismatch:** The citation clearly shows a different business name (not a misspelling or abbreviation of yours).
- **Different address or phone number:** The NAP (Name, Address, Phone) data does not match your business in any way.
- **Unrecognised listing sources:** The directories or platforms listed are ones you never submitted your business to.
- **Volume is unexpectedly high:** A large number of foreign citations appeared suddenly, not gradually over time.
- **No shared ownership:** You do not manage or have any affiliation with the other business appearing in your dashboard.

If any of the above apply, you are likely dealing with a data mapping error, not a standard citation issue. Do not attempt to edit or delete these citations yourself — doing so may complicate the investigation.

## **Where to Find Citation Data in Search Atlas**

To review the citations appearing in your account, navigate to Local → Local Citations within your active project dashboard. Take note of any entries where the business name, address, or phone number does not match your business profile, and keep a record of the specific listings (business name shown, source URL, and NAP data) before reporting the issue.

## **What to Have Ready Before Escalating**

Because this type of issue involves a backend data mapping error, it cannot be self-resolved by editing or deleting citations in the dashboard. When you contact our support team, please have the following information ready so we can investigate quickly:

- **Your project name** as it appears in your Search Atlas account.
- **The name of the unrelated business** whose citations are appearing in your dashboard.
- **Specific citation URLs or source directory names** where the foreign citations are listed.
- **The NAP data shown** (business name, address, and phone number) for the unrelated business.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.