## **Overview**

If your OTTO Site Audit scan has been processing for an extended period without completing — especially on SiteGround hosting — a server-level cache conflict may be preventing the crawler from finishing its work. This article explains the general cause and what steps you can take, and what to have ready if you need to escalate to our team.

## **Why Scans May Get Stuck on SiteGround**

SiteGround includes a built-in caching system that can interfere with OTTO's crawler by serving cached page responses instead of live content. This can cause the scan to receive incomplete or inconsistent data, leading to the crawl stalling rather than finishing or failing cleanly. Other hosting environments that apply aggressive server-side caching may exhibit similar symptoms.

## **Step 1 — Clear Your SiteGround Cache**

Before retrying your OTTO scan, clear any active caches through your SiteGround hosting controls or any SiteGround-related caching plugin installed on your WordPress site. The exact steps will depend on the tools your hosting setup uses. In general:

- Log in to your WordPress admin dashboard.
- Locate any caching plugin or hosting-level cache management tool provided by SiteGround.
- Clear or purge all cached content.
- If your setup allows it, temporarily disable server-side caching while the OTTO scan runs.
- Save any changes before proceeding.

If you are unsure how to manage caching for your specific SiteGround configuration, consult SiteGround's official support documentation or contact their support team for guidance.

## **Step 2 — Retry Your OTTO Site Audit Scan**

After clearing your cache, return to Search Atlas and attempt to start a new OTTO Site Audit scan for your connected website. If a previous scan is still showing as active or stuck, wait for it to time out or contact our team to have it cleared on the backend before starting a fresh crawl.

## **Step 3 — Re-Enable Caching After the Scan Completes**

Once your scan has completed successfully, re-enable any caching you disabled in Step 1 to restore normal site performance for your visitors.

## **If the Scan Remains Stuck**

If your OTTO Site Audit scan continues to stall after clearing your cache and retrying, our support team can investigate on the backend. To help us resolve this as quickly as possible, please have the following ready when you reach out:

- The domain or project name connected to the stuck scan.
- The approximate time the scan was started and how long it has been stuck.
- Your hosting provider and any caching plugins currently active on your site.
- Any error messages or unusual statuses visible on your OTTO dashboard.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.