## **Overview**

If your original Google Business Profile (GBP) was suspended and you created a new one with the same business details, you may need to reconnect it inside Search Atlas. This article explains what to expect when reconnecting a GBP account and how citation sync behaves after reconnection.

## **What Happens to Citations After Reconnection?**

When you reconnect a new GBP account in Search Atlas — even if the business name, address, and phone number are identical to the suspended profile — citations do **not** sync automatically. A new citation sync will need to be triggered manually after the new GBP is connected.

This means any citations previously associated with the old (suspended) GBP connection will **not** carry over automatically. You will need to re-run the citation sync process once the new account is connected.

## **How to Reconnect Your GBP Account and Re-Sync Citations**

To reconnect your GBP and restore citation sync, follow these general steps:

1. In your Search Atlas account, locate the settings or connection area for your GBP project and connect your new GBP account by signing in with the Google account that manages the new profile, then confirm the correct business location.
2. Once the new GBP is connected, manually trigger a new citation sync for your project — this will not happen automatically.
3. Review the results and address any inconsistencies or missing listings identified during the sync.

**Tip:** Make sure your business name, address, and phone number in the new GBP exactly match what is listed in your citations. Even small differences can cause mismatches during the sync.

## **Important Things to Know**

- **Citations do not sync automatically.** After connecting a new GBP, you must manually trigger a citation sync — it will not happen on its own.
- **Business details must match.** For the citation sync to work accurately, ensure your name, address, and phone number are consistent across your GBP and all citation sources.
- **Contact support if you are unsure.** If you cannot locate the GBP reconnection option or the citation sync trigger in your account, reach out to our support team and have your project name and the Google account email associated with the new GBP ready so we can assist you quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.