## **🔍 What Is This Error?**

A **Generation Failed** error in Website Studio means the platform was unable to complete the build process for a page. This can happen when creating new pages such as Thank You pages, landing pages, or other custom page types. In some cases, the error persists even after retrying.

## **⚙️ Initial Steps to Try**

Before escalating, try the following general steps:

1. **Hard-refresh your browser.** Press **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac) to clear cached assets and reload the page fresh.
2. **Clear browser cache and cookies.** Cached data can interfere with Studio build requests. Clear your browser cache, then reload the platform.
3. **Try a different browser.** Switch to a modern browser such as Google Chrome or Mozilla Firefox.
4. **Check your internet connection.** A dropped or unstable connection mid-generation can cause a build to fail. Switch networks or disable a VPN if one is active.
5. **Wait and retry after a few minutes.** Temporary backend issues can cause isolated generation failures. Wait a short period and attempt the build again.

## **🚀 When to Escalate**

If the **Generation Failed** error persists after trying the steps above across different browsers and sessions, this is likely a backend issue that requires investigation by our support team. When reaching out, please have the following ready:

- The name of the affected project in Website Studio
- The exact error message displayed (screenshot if possible)
- The type of page you were attempting to generate (e.g. Thank You page, landing page)
- The timestamp of when the error first occurred and how many times you have retried

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.