This article helps you understand what to do if you see an "invalid order" error when attempting to purchase an add-on. This error indicates that the transaction could not be completed and typically requires account-level investigation by our support team to resolve.

## **🔍 What This Error Means**

An "invalid order" error during an add-on purchase means the system was unable to process your transaction. The exact cause is tied to your specific account and order details and cannot be diagnosed without a direct review by our support team.

## **📋 What to Have Ready Before Reaching Out**

Because this error requires account-level investigation, please have the following details ready when you contact us so our team can look into your order as quickly as possible:

- The exact error message you received (including any error codes, if shown)
- The name of the add-on you were attempting to purchase
- The approximate date and time the error occurred
- The browser and device you were using

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.