## **🧭 What Is Content Genius?**

Content Genius is Search Atlas's AI-powered content suite. It brings together several tools designed to help you plan, write, and optimise content from a single workspace. The suite includes tools such as the SEO Content Assistant, On-Page Audit, Topical Maps, Content Planner, Scholar, Meta Generator, and AI Content Templates.

## **🔍 Troubleshooting Common Issues**

If you are experiencing a problem with a Content Genius tool, try the following steps before escalating to support:

1. **Refresh the page** — Many display or loading issues resolve with a simple browser refresh.
2. **Clear your browser cache and cookies** — Cached data can cause tools to behave unexpectedly. Clear your cache, then log back in and try again.
3. **Try a different browser or incognito window** — This helps rule out browser extensions or local settings as the cause.
4. **Check that your project or domain is correctly set up** — Navigate to your project settings and confirm the domain is saved and verified. Some tools require a connected project to function.
5. **Re-run the tool** — If a report or audit appears incomplete or stuck, try closing the tab and re-opening the tool to initiate a fresh run.
6. **Check your subscription plan** — Certain Content Genius tools or usage limits are tier-dependent. Visit Avatar (top-right) → Billing → Plans & Top-ups to confirm your plan includes the feature you are trying to use.

## **📋 When to Escalate to Support**

If the steps above do not resolve your issue, please have the following ready when you reach out so our team can investigate as quickly as possible:

- The name of the specific Content Genius tool you are using
- The exact error message or behaviour you are seeing (screenshots are helpful)
- The name of the project or domain you are working with
- The approximate date and time the issue started

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.