## **🧊 What Is Deep Freeze and How Does It Affect Your OTTO Quota?**

OTTO can be activated on a limited number of websites based on your current plan. When you activate **Deep Freeze** on an OTTO-managed site, OTTO pauses all automated optimizations on that site — but the site still occupies one of your OTTO quota slots until the release process completes.

This means that simply enabling Deep Freeze does **not** immediately free up a slot for a new site. There is a processing period before the quota is released.

## **⏱️ How Long Does the Quota Release Take?**

After Deep Freeze is activated, the quota slot release timeline is not fixed to a specific number of minutes or hours — it depends on how quickly OTTO finishes pausing all active optimizations on the frozen site and updates your account's slot count. Because the exact duration is variable and not publicly documented, the most reliable way to get a confirmed timeframe for your specific account is to contact the support team directly.

Until the release is confirmed, you will not be able to activate OTTO on a new site if you are already at your plan limit.

## **✅ What to Have Ready When You Contact Support**

If your quota slot has not been released after activating Deep Freeze and you need to know the expected timeline or request manual confirmation, please have the following ready before reaching out:

- The name or URL of the site on which you activated Deep Freeze
- The approximate date and time you activated Deep Freeze
- Your current plan and the number of OTTO slots it includes
- A description of what you see in your account (e.g., whether the slot still shows as occupied)

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.