## **🧭 Overview**

If a Meta ad account is not appearing in the Search Atlas campaign selector — even after confirming you have full access — this issue requires investigation by the Search Atlas support team. This article explains what information to have ready when you escalate.

## **🔍 Why This Happens**

A Meta ad account may not appear in the campaign selector for a number of reasons related to how the Meta integration is connected or what permissions and access are configured. The exact cause needs to be confirmed by the support team on a case-by-case basis.

## **✅ Before You Escalate**

Confirm the following before reaching out:

- You have **Admin access** to the Meta Business Manager that owns the ad account.
- The ad account is **active** and not restricted inside Meta Business Manager.
- You are logged into Search Atlas with the account that holds the Meta integration.

## **🚫 What to Have Ready When You Contact Support**

Because this issue requires backend investigation, please have the following information ready when you reach out to the Search Atlas support team:

- The **name of the missing Meta ad account** and its Meta ad account ID (if available).
- The **name of the Meta Business Manager** that owns the account.
- The **exact location** where the account should appear but does not (e.g., the campaign selector within a specific project).
- Any **error messages** displayed, along with the date and time they occurred.
- The **email address** associated with your Search Atlas account.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.