## **Overview**

If you are a Search Atlas reseller, you access the platform through a custom whitelabel URL branded for your agency. While this panel is ideal for managing clients, bug reports and support tickets should be submitted through the standard Search Atlas domain. This article explains the correct workflow for reporting bugs as a reseller.

## **Why Use the Standard Domain for Bug Reporting**

The whitelabel reseller panel is a customised environment designed for client-facing work. When submitting a bug report, use the standard Search Atlas domain rather than your whitelabel URL to ensure your reseller account is properly recognised by the support team.

## **Which Domain to Use for Bug Reporting**

To submit a bug report, always use the **standard Search Atlas domain** rather than your whitelabel URL. Log in with your reseller account credentials to access the standard platform.

## **How to Report a Bug as a Reseller**

1. **Go to the standard Search Atlas domain.** Do not use your whitelabel URL for this process.
2. **Log in with your reseller account credentials.**
3. **Reproduce or locate the bug.** Navigate to the area of the platform where the issue occurs.
4. **Gather the details needed to escalate effectively:** note the exact URL of the page where the bug appears, the precise error message or unexpected behaviour you are seeing, the date and time the issue occurred, and the name of the affected project or client account if applicable.
5. **Contact the support team while logged in through the standard Search Atlas domain** with the details above ready so the team can investigate and resolve your report as quickly as possible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.