## **Why Your 1:1 Slot May Be Weeks Away**

Search Atlas offers personalised 1:1 onboarding sessions, but demand means slots are sometimes booked several weeks in advance. The good news is you do not need to wait to start getting value from the platform. The options below let you get onboarding assistance — all before your 1:1 session arrives (or instead of it, if you prefer).

## **Option 1: Ask the Support Team About Alternative Onboarding Options**

If your 1:1 slot is too far out, contact the support team. A team member can advise on what onboarding assistance is currently available and help find a faster path to getting you started.

- **What to have ready:** Let the team know your timeline and your primary use case (e.g. content creation, local SEO, site audits, link building) so they can match you with the most relevant option.
- **Best for:** Customers who need guided onboarding sooner than their scheduled 1:1 slot allows.

## **Option 2: Request Faster Account Initialization Assistance**

If you need your account set up quickly, the support team can assist with faster account initialization. When you reach out, have the following ready so the team can help you as efficiently as possible:

- Your account email address.
- Your primary use case (e.g. content creation, local SEO, site audits, link building).
- Any specific deadline or timeline pressure you are working against.

A support team member will then guide you through the appropriate setup steps for your account based on your specific situation and needs.

- **Best for:** Customers who want hands-on assistance getting their account configured and ready to use as quickly as possible.

## **Option 3: Start with Your Core Use Case First**

Rather than trying to configure every area of the platform at once, focus on the single workflow most relevant to your immediate goals. When you contact the support team, specify your primary use case so they can direct you to the most relevant starting point and resources — whether that is content creation, local SEO, site audits, link building, or another workflow. This focused approach helps you get value from the platform faster while you await your full onboarding session.

- **Best for:** Customers who have a clear immediate goal and want to make progress on it right away rather than learning the full platform at once.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.