## **Overview**

Occasionally, customers notice a discrepancy between the Site Explorer usage shown in their account and what appears in a billing snapshot or support conversation. This article explains what to do if you see an unexpected difference in your Site Explorer quota figures.

## **What to Do If You Notice a Quota Discrepancy**

If your Site Explorer usage does not look right, here is what to have ready before reaching out to the support team:

- The exact usage figures you are seeing (for example, queries used and your plan limit as currently displayed).
- A copy or screenshot of the billing snapshot or figure you are comparing against.
- The approximate dates when you conducted the Site Explorer activity in question.
- Your account email address and plan name.

Because the support team will need to look into the specific details of your account to investigate a quota or reconciliation issue, there are no self-serve steps that can resolve the discrepancy on your end. Providing the details above when you contact support will allow the team to investigate and resolve the issue as quickly as possible.

## **What Happens Next**

Once you reach out with the above information, a support team member will review your Site Explorer usage records and billing snapshot to identify the source of the discrepancy and advise on the correct figures.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.