## **🔍 Overview**

The **Site Analysis Lead Capture Widget** is a tool that lets your agency collect prospective client information directly from your white-label site analysis page. If leads are not appearing in your Leads section, notification emails are not working, or there is no call-to-action (CTA) on the summary page or outgoing emails, this article explains what to check.

## **⚙️ Step 1: Access the Lead Capture Widget Settings**

Navigate to the **Site Analysis Lead Capture Widget** settings via **More Features → Agency Hub (Agency Settings)**. This is where all lead capture configuration lives. Any missing or incorrect settings here will cause the issues described above.

## **📋 Step 2: Verify the Widget Is Enabled**

Inside the Lead Capture Widget settings, confirm that the widget itself is toggled **on**. If the widget is disabled, no lead data will be collected, regardless of how your other settings are configured. Save any changes before moving to the next step.

## **📨 Step 3: Fix Missing Notification Emails**

If you are not receiving alerts when a new lead is captured, check the following:

- **Notification email address:** Make sure a valid email address is entered in the notification field. If this field is empty or contains a typo, no alerts will be sent.
- **Email toggle:** Confirm the email notification toggle is switched on. The toggle and the email field must both be active for notifications to fire.
- **Spam or junk folder:** Check your spam or junk folder in case notification emails are being filtered by your email provider.

After updating the email address or toggling the setting on, save your changes to apply them.

## **💡 Step 4: Add a CTA to the Summary Page and Emails**

A missing call-to-action on the summary page or in emails sent to prospects is almost always caused by incomplete white-label branding settings. Follow these steps:

1. In the **Site Analysis Lead Capture Widget** settings, locate the CTA configuration section.
2. Enter the text you want to display on the CTA button — for example, **Contact Us** or **Get a Free Consultation**.
3. Add the destination URL or contact link you want prospects to use when they click the button. This is typically your agency website, a contact form, or a booking page.
4. Confirm the CTA toggle is enabled so the button appears on both the summary page and in outgoing emails.
5. Save your changes.

Without a destination URL and button label entered and the CTA toggle enabled, the button will not appear for your prospects.

## **🚨 Still Experiencing Issues?**

If leads are still not being captured or your CTA is still missing after verifying all settings above, our support team can investigate further on the backend. When reaching out, please have the following ready: your agency account details, the specific lead capture behavior you are seeing, and any relevant screenshots. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.