# **🔍 What Is This Issue?**

Some customers using OTTO SEO on Wix-powered websites notice that their site logo or text elements appear to change randomly after OTTO's pixel script is active. This is a known compatibility behaviour between the OTTO pixel and Wix's own rendering engine — it does **not** delete your SEO optimizations, but it can affect your site's visual appearance if not handled correctly.

# **⚙️ Why Does This Happen?**

OTTO uses a lightweight pixel script to apply on-page SEO changes in real time. Wix manages its own DOM (the code structure of your page) independently, which can occasionally cause conflicts when both systems try to update page elements — such as your logo image or heading text — at the same time. The result is an intermittent visual glitch rather than a permanent change to your content.

# **✅ How to Fix the Glitch**

Follow these steps in order to resolve the conflict without losing any OTTO optimizations:

1. **Do not deactivate OTTO.** Disengaging OTTO keeps your project's settings, recommendations and history for later reactivation, but the OTTO pixel will stop serving OTTO's changes while the project is disengaged. Work through the steps below instead.
2. **Clear your Wix site cache.** In your Wix dashboard, go to **Settings → Advanced → Clear Cache**, then publish your site again. Many visual glitches resolve after a fresh cache clear.
3. **Check for duplicate pixel installations.** Log in to Search Atlas, go to **OTTO SEO** in the left sidebar and open **SEO Automation**, and open your connected site. Confirm that only one OTTO pixel snippet is installed in your Wix site's custom code section. Duplicate snippets are the most common cause of element conflicts.
4. **Verify pixel placement in Wix.** In your Wix dashboard, navigate to **Settings → Custom Code**. Ensure the OTTO pixel is placed in the **<head>** section and set to load on **All Pages**. If it appears more than once, remove the duplicate and republish.
5. **Re-publish your Wix site.** After confirming a single, correctly placed pixel, click **Publish** in the Wix editor to push a clean version of your site live.
6. **Test across browsers and devices.** Open your site in an incognito window and on a mobile device to confirm the logo and text are now stable.

# **📊 Confirm Your OTTO Optimizations Are Intact**

After applying the fix, verify that your SEO work has not been affected:

- Go to **OTTO SEO** in the left sidebar and open **SEO Automation**, then open your site dashboard.
- Check that your previously approved optimizations still show a status of **Active**.
- Use **Keywords → Rank Tracker** (left sidebar → Keywords → Rank Tracker) to confirm your tracked keywords are still being monitored without interruption.

# **🚀 Prevent the Glitch From Returning**

To reduce the chance of this issue recurring, keep the following best practices in mind:

- Only ever install the OTTO pixel **once** per site. If you reinstall or reconnect your site in Search Atlas, remove the old pixel code from Wix first.
- After any major Wix theme update or template change, clear your site cache and confirm the pixel is still in the correct position.
- Avoid using third-party Wix apps that inject code into the **<head>** section alongside OTTO, as overlapping scripts can trigger similar conflicts.

# **💡 Still Seeing the Glitch?**

If you have followed all the steps above and the logo or text changes are still occurring, it is likely a site-specific conflict that our team can investigate directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.