# **🔍 Overview**

When you export a work summary from OTTO, Search Atlas sends the file directly to your connected Google Drive account. If the file does not appear, the most common causes are an incomplete Google account connection, insufficient Drive permissions, or the file landing in an unexpected folder. Follow the steps below to locate your export and fix any underlying issues.

# **✅ Step 1: Confirm Your Google Account Is Connected**

OTTO requires an authenticated Google account before it can export files to Google Drive. If your account is not linked, the export may appear to succeed inside Search Atlas but the file will never reach Drive.

1. In Search Atlas, navigate to **OTTO SEO** in the left sidebar, then open **SEO Automation** (URL: **/seo-automation-v3**).
2. Click your **Avatar** in the top-right corner and select **Settings**.
3. Open the **Integrations** tab (Settings tabs: Profile, Email Settings, Team Members, Integrations, CMS Connectors, API Keys).
4. Confirm that a Google account is listed and shows a **Connected** status.
5. If no account is connected, go to **Site Metrics → Site Explorer** (GSC page) and click **Connect GSC Account** or **Connect GA Account** to complete the OAuth sign-in flow.

Once connected, re-export your work summary and check Google Drive again.

# **🔑 Step 2: Check Google Drive Permissions**

Even when an account is connected, restricted Drive permissions can block file creation. Google may prompt you to grant additional access.

1. Go to [**myaccount.google.com/permissions**](https://myaccount.google.com/permissions) and sign in with the account linked to Search Atlas.
2. Find **Search Atlas** in the list of third-party apps.
3. Confirm that **See, edit, create, and delete files in Google Drive** is listed as a granted permission.
4. If this permission is missing or restricted, remove Search Atlas from the list and reconnect your Google account inside Search Atlas to trigger a fresh permission request.

# **📁 Step 3: Search Google Drive for the File**

Exported summaries may land in a location other than **My Drive**. Before assuming the export failed, do a targeted search inside Drive.

1. Open **Google Drive** and click the search bar at the top.
2. Type **OTTO** or **work summary** and press Enter.
3. Change the search scope to **Everywhere** to include shared drives and folders.
4. Check the **Shared with me** section in the left sidebar — files sent by a connected app sometimes appear here instead of My Drive.
5. Check the **Recent** view to see the latest files added to your Drive regardless of folder location.

# **🔄 Step 4: Re-export the Work Summary**

If you cannot find the file after searching, trigger a fresh export.

1. Navigate to **OTTO SEO** in the left sidebar, open **SEO Automation**, and open your OTTO project.
2. Locate the work summary you need and click the **Export to Docs** button in **OTTO SEO → Site Audit → Overview** (Website Overview).
3. Wait for the confirmation message that the export completed successfully.
4. Switch to Google Drive immediately and check **Recent** for the new file.

If you receive an error message during export, take note of the exact wording — this will help the support team diagnose the issue faster.

# **⚠️ Step 5: Resolve Common Error Scenarios**

- **Session expired / re-authentication required:** Disconnect your Google account from Search Atlas and reconnect it. Authentication tokens expire and must be refreshed periodically.
- **Wrong Google account connected:** If you have multiple Google accounts, confirm that the account connected in Search Atlas is the same account you are checking in Google Drive.
- **Storage quota exceeded:** Google Drive has a 15 GB free storage limit. If your Drive is full, new files cannot be created. Free up space or upgrade your Google One storage plan, then retry the export.
- **Organisational Google Workspace restrictions:** Some Workspace admins block third-party app access to Drive. Contact your Google Workspace administrator to confirm that Search Atlas is allowed.

# **💬 Still Can't Find Your Export?**

If you have worked through every step above and your work summary still does not appear in Google Drive, our team can investigate the export log for your account directly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.

To speed up the investigation, please have the following ready: the name of the OTTO project, the approximate date and time of the export attempt, and the Google account email address connected to Search Atlas.