# **🔍 Overview**

After connecting a new Shopify store to Search Atlas, it is common to see a status message that reads **not installed correctly** on the dashboard. In most cases, this is **not an error**. It simply means the platform has not yet finished verifying your installation. The status is temporary and resolves automatically once OTTO finishes indexing your website. This article explains what to expect and how to confirm everything is working properly.

# **⏳ Why the Status Shows 'Not Installed Correctly'**

When you add a Shopify site, Search Atlas needs time to crawl your store, verify the connection, and begin pulling data into OTTO. During this window, the dashboard may display a status that looks like a failure even when the installation was completed successfully.

Think of it as a loading screen. The installation itself is complete; OTTO simply needs time to verify and catalog your site's data before the status updates.

- Verification typically completes within **24 to 48 hours** after installation.
- OTTO indexing — where your site's pages are fully processed and SEO recommendations are generated — can take **up to 72 hours** for larger stores.
- Indexing time varies depending on the size of your Shopify store. Smaller stores will typically complete indexing faster, while larger stores with more pages may take longer.
- The status message updates automatically once verification is confirmed. No manual refresh or reinstallation is needed.

# **✅ How to Confirm Your Shopify Site Is Connected Correctly**

While you wait for the status to update, you can take a few steps to confirm the installation was completed on your end.

1. Log in to your **Shopify Admin** panel and navigate to **Apps**.
2. Confirm that the Search Atlas app appears in your installed apps list.
3. Return to Search Atlas and go to **Left sidebar → OTTO SEO → SEO Automation** (URL: `/seo-automation-v3`).
4. Check whether your Shopify domain appears in the site list. If it does, the connection was registered successfully.
5. Go to **Left sidebar → Site Metrics (Site Explorer)** (URL: `/site-explorer/list`) and select your Shopify domain. If site data is beginning to populate, the installation is working correctly.

# **🚀 What Happens After OTTO Finishes Indexing**

Once OTTO completes the indexing process, you will see the following changes in your dashboard:

- The installation status updates to **installed correctly**.
- OTTO begins generating SEO automation recommendations for your Shopify pages, including titles, meta descriptions, and schema.
- Site data — such as keyword rankings and traffic metrics — starts appearing under **Site Explorer**.

You do not need to take any action to trigger this. The process runs automatically in the background.

# **⚠️ When You Should Be Concerned**

In most cases, waiting 48–72 hours resolves the status message. However, reach out for support if any of the following apply:

- More than **72 hours** have passed and the status still shows **not installed correctly**.
- Your Shopify domain does **not appear** in the OTTO SEO V3 or Site Explorer sections after 48 hours.
- You receive an explicit installation error message (distinct from the pending status).
- You accidentally uninstalled and reinstalled the app and are unsure whether the reconnection was successful.
- OTTO is not generating any data after a reasonable indexing window has passed.

If any of these situations occur, contact our support team with your Shopify site name, the approximate time of installation, and a description of what you are seeing so we can investigate further.

# **💡 Tips to Avoid Installation Issues**

- Make sure you complete the full connection flow in Search Atlas without closing the browser tab mid-process.
- Do not uninstall and reinstall the app within the first 24 hours — this resets the verification timer.
- Ensure your Shopify store is **publicly accessible** (not password-protected) so Search Atlas can crawl it successfully.

# **🙋 Need More Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.