# **🔍 What Is This Error?**

When you add a global project in OTTO SEO and attempt to connect it to a website, you may see the error: **"No service ID was returned."** This means OTTO was unable to complete the connection because a required service identifier was not generated during the setup process. This is typically a configuration or timing issue — not a problem with your website.

# **⚙️ Common Causes**

- The project was created before the domain was fully verified or indexed in Search Atlas.
- A required integration step was skipped during the global project setup.
- The project was added too quickly after domain entry, before the system finished registering the service.
- A temporary platform sync issue interrupted the service ID generation.

# **🚀 Step-by-Step Resolution**

1. **Navigate to SEO Automation.** In the left sidebar, click **OTTO SEO**, then open **SEO Automation**. The URL will be **/seo-automation-v3**.
2. **Locate your project.** Find the global project you added for the affected site (for example, your Select Insurance project) in the OTTO project list.
3. **Disconnect the project.** Click the options menu next to the project and select **Disconnect** or **Remove Connection**. Confirm when prompted.
4. **Delete the project entirely.** If the disconnect option alone does not resolve the issue, delete the project from your OTTO workspace so you can start fresh.
5. **Wait 2–3 minutes.** Allow the platform time to clear the previous session data and service registration before recreating the project.
6. **Re-add the global project.** Click **Create Project** (on the Home page), enter your domain details carefully, and complete every field before submitting. Do not navigate away during this step.
7. **Attempt the connection again.** Once the project appears in your list, click **Connect to OTTO** and wait for the confirmation message. The service ID should now be returned successfully.

# **💡 Tips to Prevent This Error**

- Always verify that your domain is active and accessible before adding it as a global project.
- Complete all setup fields in a single session — do not leave the form partially filled and return later.
- If you manage multiple projects, add them one at a time and confirm each connection before moving to the next.
- Refresh the OTTO dashboard before starting a new project connection to ensure you are working with the latest session data.

# **📊 Still Seeing the Error After Reconnecting?**

In rare cases, the service ID generation may fail due to a backend sync issue that requires manual intervention. If you have followed all the steps above and the error persists, it is best to reach out so a teammate can investigate your specific project configuration.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.