## **🔍 Overview**

If you purchased the **Golden Loops promotional offer** on top of an existing annual Search Atlas subscription, a **prorated refund** may have been arranged to account for any overlap or pricing adjustment. This article explains what to expect and what information to have ready when following up on your refund status.

## **📋 What Is the Golden Loops Promotional Offer?**

The Golden Loops offer was a limited promotional package available to existing Search Atlas customers, added on top of a current annual plan. In some cases, customers were informed that a prorated refund would be issued to offset the cost difference resulting from adding this promotional offer.

## **💳 What Is a Prorated Refund?**

A prorated refund is a partial refund calculated based on the unused portion of a billing period. If you were charged for overlapping services or if your plan value changed as a result of adding the Golden Loops offer, the prorated amount reflects the fair credit or refund owed for that difference.

## **⏳ Refund Processing**

Prorated refunds tied to the Golden Loops promotional offer are handled on a case-by-case basis by our billing team. Because this requires a manual backend action, there is no self-serve way to trigger or accelerate the refund — it must be initiated and verified internally.

## **⚠️ What If My Refund Has Not Arrived?**

If your prorated refund has not yet appeared on your account or original payment method, please escalate to our support team. To help us locate and action your case as quickly as possible, please have the following ready:

- Your **account email address** and **workspace/project name**
- The **date you purchased or were enrolled in the Golden Loops promotional offer**
- Any **confirmation or communication** you received regarding the prorated refund (e.g., a message from our team confirming the refund)
- Your **original payment method** (card type and last four digits, if applicable)

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.