## 🔍 Why This Happens

After adding a new card, some customers notice that charges still attempt on their old card. This can occur due to a short sync delay between the Search Atlas billing system and our payment processor, Stripe. During this window, the old card may remain active for pending or scheduled charges even though your new card appears saved in your account.

Our engineering team has resolved the root cause of this issue. If you are still experiencing it, follow the steps below to confirm your new card is correctly set as the default payment method.



## ✅ How to Confirm Your Default Payment Method

1. Log in to your **Search Atlas** account.
2. Click your profile icon or navigate to **Account Settings**.
3. Select the Billing section (Top-right corner (avatar) → Billing).
4. Locate your new card in the list and confirm it is marked as **Default** or **Primary**.
5. If it is not set as default, click the option to **Set as Default** next to the new card.
6. Save your changes and refresh the page to verify the update is reflected.

## 🗑️ How to Remove Your Old Card

Once your new card is confirmed as the default, we recommend removing the old card to prevent any future confusion or incorrect charges.

1. In the **Billing** section, locate the old card you want to remove.
2. Click **Remove** or **Delete** next to that card.
3. Confirm the removal when prompted.

**Important:** The **Remove** option only appears when you have more than one saved card — the last remaining card cannot be removed this way. To replace your only card, add a new one first via **Add Payment Method**, set it as primary, then remove the old card. If you need to remove your only saved card, contact support.



## ⚠️ What to Do If the Old Card Is Still Charged

If your next billing cycle charges the old card despite completing the steps above, this is likely caused by a temporary sync mismatch that our team can resolve quickly. Do not attempt to dispute the charge before contacting us, as we can issue a correction directly.

- Check your email for a payment receipt to confirm which card was charged.
- Note the last four digits of the card that was charged versus the card you intended to use.
- Contact our support team with this information so we can investigate and correct the charge promptly.

## 💡 Tips to Avoid This Issue

- Add your new card and set it as default **at least 3–5 days before** your next billing date to allow time for the systems to sync.
- After setting a new default, refresh your billing page and confirm the change is saved before closing the browser.
- Avoid having multiple cards saved unless necessary. Keeping one active card reduces the chance of charges going to the wrong method.
- If you are unable to delete the old card or the **Set as Default** option does not appear to save, contact support immediately — this may indicate a sync issue that requires manual resolution on the back end.

## 🛠️ Known Issue: Default Card Not Saving

A small number of customers experienced a bug where setting a new card as primary had no visible effect, or the old card could not be deleted. **This issue has been fixed** by our engineering team. If you are on an older session or cache, try logging out, clearing your browser cache, and logging back in before updating your payment method again.



## 🤝 Still Need Help?

If you have followed the steps above and your billing is still not reflecting the correct card, our team is ready to investigate your specific account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.