## **💳 Why Your Payment May Have Been Declined**

A declined payment can happen for several common reasons. Understanding the cause helps you resolve it quickly so your account stays active.

- **Insufficient funds or credit limit reached** on the card on file
- **Expired card details** — your card may have been reissued with a new expiry date or number
- **Bank security block** — some banks automatically block recurring charges without prior authorisation
- **Billing address mismatch** — the address linked to your card does not match what is stored in your account
- **Outdated payment method** — the card saved in Search Atlas is no longer valid

## **🔧 How to Fix a Declined Payment**

Follow these steps to update your payment details and clear any failed charge:

1. Log in to your **Search Atlas** account.
2. Click your avatar in the top-right corner and select **Billing** → **Plans & Top-ups**.
3. Click **Add Payment Method**.
4. Enter your new card details and confirm the billing address matches your bank records.
5. Click **Save**. Search Atlas will automatically retry the outstanding payment within a few minutes.

Once the payment is successfully processed, your account will be fully reactivated and all features will be available immediately.

## **❓ Frequently Asked Questions**

**Will I lose my data if my payment declines?** No. Search Atlas gives you a grace period before any account restrictions are applied. Update your payment method as soon as possible to avoid any interruption.

**Can I pause my subscription instead of cancelling?** At this time, subscription pausing is not available. You can cancel at any time and resubscribe when you are ready to return.

## **🙋 Still Need Help?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.