## **🧭 Overview**

When you try to add a website to Search Atlas and see a **no website found** error, it usually means Search Atlas cannot discover or verify the domain. This can happen for several reasons, from how the URL is entered to deeper issues with the domain's DNS, indexing status, or account configuration. This article walks you through a structured diagnostic process so you can identify and fix the root cause quickly.

## **⚠️ Common Causes of This Error**

- The URL is entered in an unsupported or incorrect format
- The domain is not indexed by search engines
- The domain has DNS configuration issues or does not resolve correctly
- The website is behind a login wall, firewall, or robots.txt block
- The subdomain is not recognised as a standalone trackable property
- An account-level restriction is preventing site discovery

## **✅ Step 1: Check Your URL Format**

Search Atlas requires a specific URL format when adding a website. Before investigating deeper issues, confirm you are entering the URL correctly.

1. Use only the root domain or subdomain without a trailing slash. For example, enter **bloomington.alloypersonaltraining.com** rather than **https://bloomington.alloypersonaltraining.com/**.
2. Try removing the **https://** or **http://** prefix if you have included it.
3. If the site uses **www**, try both the www and non-www versions to see which is accepted.
4. If you are adding a subdomain, enter the full subdomain exactly as it appears in the browser address bar.

## **🌐 Step 2: Verify the Domain Resolves Publicly**

Search Atlas must be able to reach the domain over the public internet. If the domain does not resolve, no URL format will work.

1. Open a private or incognito browser window and navigate to the full URL of the website.
2. Confirm the site loads without redirects to an error page, login screen, or maintenance notice.
3. Use a free DNS lookup tool such as **dnschecker.org** and enter the domain. Check that DNS records (A record or CNAME) are present and propagated globally.
4. If the domain does not load publicly or DNS records are missing, the domain must be correctly configured before it can be added to Search Atlas. Contact your domain registrar or hosting provider to resolve DNS issues.

## **🔎 Step 3: Check Search Engine Indexability**

Search Atlas relies on search engine data to verify and populate website information. If the domain is not indexed, it cannot be discovered.

1. Open Google and search for **site:bloomington.alloypersonaltraining.com** (replace with your domain).
2. If no results appear, the domain may not be indexed by Google. This is a common cause of the **no website found** error.
3. Check the site's **robots.txt** file by navigating to **yourdomain.com/robots.txt**. If it contains **Disallow: /** or blocks all crawlers, search engines and Search Atlas cannot access the site.
4. If the domain is a newly registered or recently launched website, it may simply not have been crawled yet. Allow time for indexing and try adding it again after a few days.

## **🔒 Step 4: Check for Access Restrictions**

Some websites restrict access in ways that prevent Search Atlas from discovering them.

- **Password protection:** If the site requires a login to access any pages, Search Atlas cannot verify it. Temporarily remove password protection and retry.
- **Firewall or IP blocking:** Some hosting environments block bot traffic. Confirm that the site is accessible to crawlers by checking your hosting or CDN settings.
- **Cloudflare or security layers:** If the domain is protected by Cloudflare or a similar service, bot challenges may block discovery. Review your security settings to allow legitimate crawlers.

## **🏷️ Step 5: Confirm Subdomain Handling**

Subdomains like **bloomington.alloypersonaltraining.com** are treated as separate properties from the root domain. If you are trying to track a subdomain, keep the following in mind.

- Enter the full subdomain exactly as it appears, for example **bloomington.alloypersonaltraining.com**, not just **alloypersonaltraining.com**.
- The subdomain must independently resolve and be publicly accessible. A subdomain that redirects to the root domain or returns a 404 error cannot be added.
- Confirm the subdomain has its own content and is not simply an alias or redirect.

## **🛠️ Step 6: Try Adding the Website Again**

After working through the checks above, attempt to add the website to Search Atlas again.

1. Log in to Search Atlas and go to the Home page.
2. Select **Create Project** to start a new project or attempt to add a website to an existing project.
3. Enter the domain in the correct format based on what you confirmed in Step 1.
4. If the error persists after completing all checks above, take note of the exact domain you entered and the steps you have already tried.

## **💬 Still Seeing the Error?**

If you have completed all the steps above and the **no website found** error continues to appear, the issue may be related to an account-level restriction or a backend configuration that requires investigation by our team. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.