## **🔍 Overview**

If your Wix-connected site is experiencing persistent issues — such as SEO changes not publishing correctly — this article explains how to escalate your case to our engineering team and what to have ready when you do.

## **⚠️ Common Wix Integration Defects**

Some Wix-integrated sites may experience publishing issues where SEO changes applied within Search Atlas do not appear correctly on the live site. If you are seeing unexpected behavior with your Wix integration, our engineering team can investigate further.

## **📋 What to Have Ready When You Escalate**

To help our support team escalate your case to engineering as efficiently as possible, please have the following information available:

- Your connected domain (e.g., yoursite.com)
- A description of the specific publishing issue you are experiencing
- The type of content affected (e.g., images, page titles, meta descriptions, alt text)
- Whether the issue occurs consistently or intermittently
- Approximate timestamps of when changes were applied and when the problem was noticed
- Any screenshots or other evidence you are able to provide

## **🚀 How to Escalate Your Defect Case**

To open an engineering escalation for a Wix integration publishing defect, contact our support team directly. When you reach a teammate, clearly describe the publishing issue and provide your affected domain. Ask to have your case escalated to engineering and request confirmation of the following in writing:

- Your active support ticket number or reference
- Current status of the investigation
- Expected next steps or resolution timeline

Ask the teammate to keep your case open until the issue has been confirmed resolved on your site.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.