## **🔍 Overview**

When OTTO deploys schema markup, it should appear on your live site and pass Google's Rich Results Test. If you're seeing the wrong schema type or if the schema isn't showing up at all, this is a known issue that requires investigation by our support team.

## **⚙️ What May Be Happening**

OTTO schema deployment not appearing in Google Rich Results is a bug-category issue. The root cause can vary depending on your site configuration, and our team will need to investigate your specific setup to identify what is preventing the schema from appearing or validating correctly.

## **📋 What to Have Ready When You Escalate**

To help our team resolve this as quickly as possible, please have the following information ready before reaching out:

- The **exact URL** of the page where schema is not appearing.
- The **schema type** you expected OTTO to deploy (e.g., Product, Article, FAQ).
- The **schema type** that is actually appearing, if any (e.g., WebPage, or nothing at all).
- A screenshot or copy of the result from **Google's Rich Results Test** for that URL.
- The **name of your OTTO project** and the date/time you first noticed the issue.
- Any recent changes made to the page or site (content updates, plugin changes, theme changes) that may be relevant.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.