## **What Is Happening**

Your WordPress CMS sync may stop working again even after a previous support ticket was marked as solved. This is a known recurring issue where the sync appears resolved but continues to fail silently. Because the root cause requires investigation on the backend, this is not something that can be fully resolved through self-serve steps alone.

## **What to Expect**

Our team will need to look into your specific account and WordPress connection to identify why the sync is failing again. The issue may be related to authentication, a connector state, or a backend configuration — but confirming the exact cause requires access to your account data.

## **How to Escalate Effectively**

To help our team resolve this as quickly as possible, please have the following ready when you reach out:

- The name of the WordPress site or project affected by the sync failure.
- Any error message you are seeing, copied exactly as it appears.
- The date and approximate time when the sync stopped working again.
- Confirmation of whether the issue started immediately after the previous ticket was closed or after some time had passed.
- Your Search Atlas account login details.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.