## **🔍 Overview**

If your WordPress plugin appears connected in Search Atlas but keeps reverting to **Disconnected**, or your blog pages are missing meta titles and descriptions, you are likely experiencing a known sync issue between the Search Atlas platform and the WordPress plugin. This article explains what causes the problem and what to do next.

## **⚠️ Why This Happens**

There are two related issues that can occur together or independently:

- **False "Connected" status:** Search Atlas may display your WordPress connector as **Connected** even when the plugin has been deactivated, uninstalled, or is failing. The platform does not always re-validate the live plugin state in real time.
- **Missing meta data:** Because the connection status is not accurate, meta titles and descriptions that should be synced from your WordPress pages may not appear in Search Atlas — even though everything looks fine on the surface.

## **🛠️ What to Expect**

This is a known bug that may require investigation and action from our support team. The connection reverting and missing meta data issues are related and typically need to be resolved on the backend. Our team will need to look into the specific state of your WordPress connector to identify the root cause and apply a fix.

## **📋 What to Have Ready When You Contact Support**

Please reach out and have the following information ready so we can investigate quickly:

- Your **project name** in Search Atlas
- The **WordPress site URL** associated with the connector
- The **exact status message** shown in your connector settings (e.g. "Connected", "Disconnected", or any error text)
- A description of which pages are missing meta titles or descriptions
- Approximately **when the issue started** or when you first noticed the status reverting

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.