## **🔍 Overview**

After OTTO completes a new site crawl, you may notice your healthy page count drops. You may also find that changes you previously approved and implemented now require re-approval. This article explains what is happening and what steps to take.

## **⚠️ Known Issue: Healthy Page Count Drops After a Re-Crawl**

Our team is aware of an issue where OTTO's healthy page count can drop unexpectedly after a re-crawl runs, and previously approved changes may revert to requiring re-approval. This is a known bug — our engineering team is actively investigating the root cause. We do not yet have a confirmed cause or estimated fix date, and we appreciate your patience while we work on a resolution.

## **🛠️ What to Do When Your Count Drops**

Since this is a known bug under active investigation, there are no guaranteed self-serve steps to restore the count at this time. However, the following information will help our engineering team diagnose and address your specific case. Please have these details ready when you reach out:

- **Project name** and URL of the affected site
- **Approximate date and time** when you first noticed the healthy page count drop
- **Whether a re-crawl ran** around the time the count changed
- **Details of any fixes** that reverted to requiring re-approval (page URLs and the specific fixes involved)
- **Screenshots** showing the healthy page count before and after the drop, if available

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.