## **💡 What Is an AI Premium Top-Up Refund?**

AI Premium top-ups give you extra credits for generating content and running AI-powered features in Search Atlas. If you purchased a top-up and requested a refund—whether due to an accidental charge, a duplicate purchase, or a billing issue—you can track the status of that request through a few simple steps.

## **📊 How to Check Your Refund Status**

Currently, refund requests for AI Premium top-ups are processed by our billing team. To check on the status of a refund you have already requested, follow these steps:

1. **Check your email inbox.** After submitting a refund request, you should receive a confirmation email. Keep this for your records and note any reference number provided.
2. **Review your original payment method.** Depending on your bank or card issuer, refunded amounts may take additional time to appear on your statement after approval.
3. **Reach out to our support team.** For the most up-to-date status on your refund, use the contact instructions at the bottom of this article.

## **⏱️ Understanding Refund Processing Times**

Refund processing involves two stages:

- **Internal review:** Our billing team reviews your refund request, verifies the transaction, and approves the refund.
- **Payment processor and bank:** Once approved, the refund is sent to your original payment method. Your bank or card issuer then processes the credit back to your account.

Total processing time varies depending on your bank or card issuer. Weekends and holidays are not counted as business days and may extend the overall timeline.

## **🛠️ What to Do If Your Refund Is Delayed**

If your refund is taking longer than expected and you still do not see the credit on your statement, take these steps:

- **Contact your bank or card issuer.** Ask them to check for any pending refunds linked to your account. Some financial institutions hold refunds for additional processing before posting them.
- **Verify the correct payment method.** Refunds are always returned to the original payment method used for the purchase. Make sure you are checking the right card or account.
- **Reach out to our support team.** If your bank confirms no pending refund, our team can provide proof of the refund transaction that you can share with your bank to help locate the funds.

## **🔑 Tips to Avoid Refund Delays**

To help your refund process as quickly and smoothly as possible, keep the following in mind:

- **Provide accurate details.** When reaching out about a refund, have your account email, the date of the original purchase, the amount charged, and any reference number from your confirmation email ready so our team can locate your request quickly.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.