If your Shopify location pages or other /pages/ URLs are not appearing in your OTTO SEO audit, it is usually due to how our crawler detects your website's content management system (CMS). Shopify sites occasionally block automated crawlers, which can prevent OTTO from fully scanning your pages.

## **🔍 Understanding the Detection Issue**

Our team is actively improving how OTTO identifies and crawls sites built on platforms like Shopify, GoHighLevel, and HubSpot. Occasionally, these platforms restrict access to certain URL paths (like /pages/), causing them to remain undetected during a standard site audit.

## **🚀 What to Expect**

This is a known issue that our engineering team is actively working to resolve. We are currently rolling out updates to enhance Shopify crawler compatibility. Until these platform-wide fixes are finalized, some Shopify /pages/ URLs may continue to be excluded from the OTTO crawl.

## **📋 What to Have Ready When Contacting Support**

To help our engineering team investigate your specific case, please have the following information available:

- Your project or website name as it appears in Search Atlas
- The specific Shopify /pages/ URLs that are missing from your OTTO audit
- The date you first noticed the pages were missing
- Any confirmation that these pages are live and indexable (e.g., they load correctly in a browser)

Our support team can manually review your account and escalate your case to engineering for further investigation.

## **💬 Need Further Assistance?**

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.